Job Description

Part-Time BPO Jobs for 12th Pass Candidates: Part-time BPO (Business Process Outsourcing) jobs are an excellent opportunity for individuals who have completed their 12th grade and are looking to kick-start their professional careers without committing to full-time roles. These jobs typically involve providing services like customer support, technical assistance, data entry, and more, for companies outsourcing their non-core tasks. The flexible work hours, competitive pay, and the chance to gain industry experience make these roles an attractive option for students or those seeking additional income.Job Roles and Responsibilities: * Customer Support Representative:

• The primary responsibility is to assist customers by addressing their inquiries, resolving issues, or providing relevant product/service information. This can be done through phone calls, emails, or live chats.
• Handling inbound and outbound calls efficiently, ensuring the customer's experience is positive.
• Maintaining records of customer interactions, transactions, and feedback in the system.
• Escalating complex or unresolved issues to the appropriate department or supervisor.
• Data Entry Operator:

• Responsible for entering, updating, and managing data in databases or spreadsheets.
• Ensuring that all data is accurate, error-free, and properly formatted.
• Performing basic administrative tasks like sorting, organizing, and maintaining digital files.
• Verifying data accuracy and cross-referencing information as needed.
• Technical Support Representative:

• Assisting customers with technical problems related to products or services.
• Troubleshooting technical issues and providing solutions through phone, email, or chat.
• Guiding customers through product installations or software issues.
• Maintaining records of technical issues and their resolutions.
• Telemarketing/Sales:

• Calling potential customers to promote products or services offered by the company.
• Generating leads, handling queries, and closing sales in some cases.
• Maintaining a list of prospects and following up on leads.
• Achieving sales targets or performance metrics.
• Back-office Support:

• Performing administrative tasks like handling paperwork, preparing reports, and organizing internal documents.
• Supporting the front-line customer service team by managing data, processing transactions, or updating information.
• Chat Support:

• Interacting with customers via live chat, providing immediate solutions to queries or concerns.
• Maintaining a calm and professional tone during conversations, ensuring customer satisfaction.
• Providing real-time support without delays, ensuring all messages are responded to promptly.

Required Skills and Qualifications: * Educational Qualification:

• A minimum of 12th-grade education is required. No specific degree is necessary, though a basic understanding of English or other languages may be beneficial for communication purposes.
• Communication Skills:

• Clear and effective verbal and written communication skills are crucial, especially for customer service, technical support, and telemarketing roles.
• Fluency in English or regional languages can be a significant advantage, depending on the job and customer base.
• Basic Computer Knowledge:

• Proficiency in using computers, the internet, and basic software like Microsoft Office (Word, Excel) is typically required.
• Familiarity with customer relationship management (CRM) software or data management systems is a plus for data entry and back-office roles.
• Time Management:

• The ability to manage part-time working hours effectively, balancing work with other commitments, is important.
• Meeting deadlines and staying organized is crucial in many BPO roles.
• Customer-Centric Attitude:

• A positive, patient, and empathetic attitude towards customers, understanding their issues, and striving to solve them effectively.
• Problem-Solving Abilities:

• Ability to think quickly and provide solutions for customers issues, especially in technical support and customer service roles.

Benefits of Part-Time BPO Jobs: * Flexible Work Hours: Part-time BPO jobs often offer flexible shifts, which can be ideal for students or individuals with other commitments.

• Work from Home Opportunities: Some BPO companies offer remote or work-from-home options, making these jobs more accessible.
• Skill Development: Working in a BPO environment helps develop valuable communication, problem-solving, and customer handling skills, which can be useful for future career growth.
• Competitive Pay: While part-time, these roles often offer hourly pay, and some companies provide incentives based on performance or sales.

Conclusion:For 12th pass candidates looking to gain work experience, part-time BPO jobs provide a great opportunity to start building a professional career. With the potential to enhance communication skills, learn problem-solving techniques, and work in a team-oriented environment, these roles are a solid choice for individuals looking for flexible, rewarding work.

Tensoten Services