Job Description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.


Position Title: Order office officer


Job Summary:

• L3 Parts order Management
• Peenya Plant Aftermarket movement
• Customer Master Creation
• Engineering Change Notification
• SDLG Backorder recovery.
• SPR Order Management / RCD / VREM Internal orders / all manual orders
• Fluid order Management
• Reman Core Management
• Reman Child Parts Order Management


2. Main Tasks/ Responsibilities / Authorities:



L3 Order Management Creation of Vendor Master of L3 Supplier ( Domestic and Foreign supplier )

Placing order on L3 Vendor and Followup

Inventory Management of L3 Parts by setting Min and Max QTY to be maintained at all Time

L3 parts lead time and ETA update to dealers

Regular review of Product recommended list with Attachments Manager - Service

Movement of Emergency Parts from Plant Check availability of Parts at Plant in SAP

Obtain approval from MM Head / Operations Head for the movement

Inform the adhoc Transporter to pickup the material and despatch the same.



Customer Master Creation Receive request from Dealers

Verify the same in system by checking PAN / GST No to avoid duplication

Create Master and Inform Dealers

ECN Receive ECN from Global

Check the stock at Dealer end and Inform Dealer to Scrape / Return

Create and settle Commercials



SDLG BOR Study daily BO report of SDLG and check for alternate Solutions & Propose

Review the ETA and Status weekly with SML team

Co-ordinate for cannilibalisation of the escalated case



Order Booking of SPRs , Internal Orders and Direct Billing Request for the Spl price from Pricing Manager once the SPRs approved

Book orders in VIPS and update the SPIN query

Followup with Dealers for Orders where SPR approved but not ordered by Dealer

Order upgradation Request

Peenya Factory , training , RCDs , Reman requirement Orders booking



Fluid Order Management Creation of Vendor Master of Direct Supplier

Placing order on IOCL , APAR etc

Inventory Management of Fluid by setting Min and Max QTY to be maintained at all Time

Regular review with DIM



Reman Support Followup with Dealer for Core return against Sales as well Warranty

Discussion on closing Deal with customer on delivery priority

Creation of PO for Core return and Payment follouwp

Creation of PO on Vendors for Child Parts after getting Indent from the team

Documentation of all records and Tracking



Adhoc Support Update and Monitor the Product Managers recommended Parts list

Monitor and review the availability of Critical Parts List to see the trend.

Support Parts Marketing team on Ad hoc activities

Support Dealer Inventory Manager in parts supply and logistic discussions with the dealers.

Taram modified coolant pump with pulley order management

Backup for Ishwar on his absence



Key Skills:

• End Customer/Dealer Understanding
• Analytical Skills
• Interpersonal Skills
• Product & Parts Knowledge
• MS office



Required knowledge & experience:



1. Education/Professional Qualifications required for the position:

• Diploma / Graduate with 6 - 8 yrs experience



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Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.



Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.



Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.