The Partner Support Associate acts as the primary interface between and our business
partners (Restaurants).
xc2xb7 The Partner Support Associate will be responsible for providing timely and accurate operational
support to Merchants selling on the platform.
xc2xb7 The successful candidate has an immediate, distinct effect on the experience of customers of
Amazon, making a strong record of customer focus a high standard for the role.
xc2xb7 A Partner Support Associate is expected to address chronic system issues, provide process
improvements, develop internal documentation, and contribute to a team environment, all while
adhering to service level agreements for phone, chats, and email cases and liaise with other
departments such as Product Support or Payments teams as required to resolve Partners' issues and
questions.
xc2xb7 The candidate will provide prompt and efficient service to Restaurant Partners including
the appropriate escalation of Partnerxe2x80x99 issues
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