Job Description

Position Details: o Job Title: Partner Support Agent o Division: IT o Location: Corporate Office, Cyber City, Gurugram

Key Responsibilities: o Provide partner support via PEP call log system, email, phone, and MS Teams. o Engage professionally in both verbal and written communication. o Collaborate with cross-functional teams to resolve issues and improve processes. o Document partner interactions, issues, and resolutions clearly. o Generate and present regular reports on support metrics and trends. o Bonus: Knowledge/experience in web application testing will be an added advantage.

Must-Have Skills & Experience: o Graduation (Preferably in IT). o Minimum 3 years of experience in IT support and customer management. o Strong communication skills (both verbal & written). o Proficiency in CRM tools, call logging systems, and MS Teams.This is an excellent opportunity to be part of a dynamic team and make a real impact. If you are passionate about IT support and partner relations, we would love to hear from you!

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Have you worked in IT with customers before?
• Have you used CRM tools or call logging systems before?
• How do you keep track of partner interactions and issues?
• Have you ever had to prepare reports on customer support?

Experience:

• total work: 3 years (Required)
• International voice process: 3 years (Required)

Location:

• Gurgaon, Haryana (Required)

Work Location: In person

Speak with the employer
+91 6206661928