Partner Operations Analyst (blr)

Year    Bangalore, Karnataka, India
Harman
256 Current Jobs Openings
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Job Description


The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA\'s
  • Handling priorities /escalations without dependency
  • Work cross-functionally with other teams for resolving issues
  • Involve in simple & medium transactional processing activities
  • Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A\'s
  • Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
  • Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
  • Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner
  • Willingness to support PST hours on a rotational basis (10PM-7AM) IST
  • Proactive measures to avoid escalations
  • Create and participate in creating documentation
  • Perform other ad hoc tasks as per business requirements and managements request
Skillset required to perform the activity
  • Customer service experience
  • Excellent communication skills (verbal and written)
  • Familiar with Salesforce
  • Prioritization skills
  • Analytical skills
Important Notice: Recruitment ScamsPlease be aware that HARMAN recruiters will always communicate with you from an \'@harman.com\' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in \'@harman.com\' about a job with HARMAN, please cease communication immediately and report the incident to us through:HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\xc2\xa9 2024 HARMAN International. All Rights Reserved. If you are using a screen reader and are having problems using this website, please call (800) 645-7484 for assistance.

Harman

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Job Detail

  • Job Id
    JD3489431
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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