Job Description

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.Partner Insights AnalystAre you a data-driven storyteller with a passion for transforming numbers into actionable insights? If so, Expedia For Business (E4B) invites you to join our dynamic team as a Partner Insights Analyst. We're seeking individuals with a strong, demonstrable record of producing customer-centric insights that drive positive change. In this role, you will play a pivotal part in translating complex operational, financial, and Voice of the Partner data into compelling narratives and recommendations, identifying improvement opportunities across the customer journey.What you\'ll do:Utilize analytical techniques to examine structured and unstructured data, extracting meaningful insights that contribute to a deeper understanding of the Partner experienceSurface actionable insights to remove friction points, increase revenue, reduce costs, strengthen relationships, and enhance satisfaction with the Expedia brandCreate visually compelling and easy-to-understand reports that communicate key findings, trends, and actionable recommendations to various stakeholdersLeverage text analytics tools like Clarabridge/Qualtrics XM Discover to extract insights from Partner listening posts, survey responses and conversations, uncovering sentiments and trends. Create robust and repeatable insight production cadence, supporting the Experience Management Insight scheduleWork with leading CX platforms such as Qualtrics or Medallia to gather Partner feedback, analyze survey data, and derive insights that inform strategic decision-makingUtilize speech analytics tools to gain valuable insights from Partner interactions, turning raw data into actionable recommendationsPartner with the wider Experience Management team to produce recommendations that meet stakeholder needs / requirementsStay abreast of industry trends, emerging technologies, and best practices in customer experience analytics, contributing to the continuous improvement of our strategiesWho you are:2+ years of experience in a similar analytical role, preferably in the customer experience domainBachelor's or Master's degree in a related field; or equivalent related professional experienceComfortable working in the 1pm-9pm shift as this role will need to work with stakeholders based off London.Hands-on experience with Enterprise Customer Experience tools. such as Qualtrics, Medallia, SurverMonkey or InMoment, demonstrating the ability to navigate and extract meaningful insightsProficiency in using text analytics tools (e.g., Clarabridge, Qualtrics XM Discover) and conversational intelligence/speech analytics tools to analyze unstructured dataProven experience in data analysis, with the ability to stitch large, disparate data sets together to extract actionable insights from complex datasetsProficient in languages and tools such as SQL, R, Python, Tableau, and Power BI with the ability to write queries from scratchAbility to go beyond data analysis and craft compelling stories that include recommendations to drive revenue uplift or cost reductionSolid understanding of Customer Experience methodologies and a track record of applying them to drive business improvementsDemonstrable evidence of insight production that influences business decisionsExcellent communication skills, both written and verbal, to convey complex insights in a clear and understandable mannerProven ability to collaborate with cross-functional teams to implement changes and improvements based on insightsAdvanced knowledge and experience of Microsoft applications, specifically Microsoft PowerPoint and Excel Experience of using applications such as JIRA, Confluence, Miro etcAbout Expedia GroupExpedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia\xc2\xae, Hotels.com\xc2\xae, Expedia\xc2\xae Partner Solutions, Vrbo\xc2\xae, trivago\xc2\xae, Orbitz\xc2\xae, Travelocity\xc2\xae, Hotwire\xc2\xae, Wotif\xc2\xae, ebookers\xc2\xae, CheapTickets\xc2\xae, Expedia Group Media Solutions, Expedia Local Expert\xc2\xae, CarRentals.com, and Expedia Cruises.\xc2\xa9 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youre confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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