Job Description

Roles:
Sales Representative: Act as the primary contact for potential and existing customers, promoting and selling products or services over the phone.
Customer Advocate: Address customer needs and queries to build long-term relationships.
Brand Ambassador: Represent the company's values, products, and services to uphold its reputation.
Responsibilities:
Outbound and Inbound Calls:
Make cold calls to potential customers.
Handle incoming inquiries from customers regarding products, services, or solutions.
Lead Generation and Conversion:
Identify potential sales opportunities.
Convert leads into confirmed sales by understanding customer needs and offering tailored solutions.
Product/Service Knowledge:
Stay updated on the company’s products, services, and promotions.
Explain product features, benefits, and pricing effectively to customers.
Sales Targets:
Meet or exceed daily, weekly, and monthly sales goals.
Track progress using tools like CRMs (Customer Relationship Management software).
Customer Relationship Management:
Maintain and update customer databases with accurate information.
Follow up with customers to ensure satisfaction and encourage repeat business.
Problem-Solving:
Address and resolve customer complaints or objections.
Collaborate with other teams to provide solutions to customer issues.
Documentation and Reporting:
Document all call details, outcomes, and feedback.
Prepare reports on sales, call volumes, and conversions.
Adherence to Scripts and Policies:
Follow pre-defined call scripts while personalizing communication to customer needs.
Comply with company policies, legal requirements, and ethical standards.
Upselling and Cross-Selling:
Promote additional products or services that complement customer needs.
Feedback Collection:
Gather customer feedback and share insights with management to improve products/services.

Skills Required