Job Description

The Business Coordinator - Telecalling is responsible for managing and coordinating telecalling activities to support customer outreach, lead generation, and follow-up efforts. This role involves handling inbound and outbound calls, coordinating customer communication strategies, and assisting the sales or customer service teams in reaching business targets. The Business Coordinator will also track and report call outcomes, maintain customer records, and support administrative tasks to enhance the efficiency of telecalling campaigns.
Key Responsibilities
Telecalling Support: Conduct outbound calls to potential and existing customers to introduce products/services, provide information, and generate interest.
Lead Generation: Identify potential leads from calls and coordinate with the sales team to follow up on qualified prospects.
Customer Engagement: Build and maintain positive customer relationships through courteous and professional communication.
Data Management: Accurately update and manage customer information in the CRM system, ensuring data is up-to-date and confidential.
Campaign Coordination: Collaborate with the marketing and sales teams to coordinate telecalling campaigns, track call performance, and report outcomes.
Feedback Collection: Gather customer feedback during calls and provide insights to improve products, services, or customer interactions.
Follow-Up: Schedule follow-up calls or meetings as needed to ensure continued customer engagement and satisfaction.
Reporting and Analysis: Track call metrics and campaign performance, prepare reports, and suggest improvements to enhance telecalling effectiveness.

Skills Required