Job Description

A Telesales Executive is responsible for selling products or services over the phone. They contact potential customers, explain product benefits, answer questions, and encourage people to make a purchase.
Key Responsibilities:
Making Sales Calls:
Call potential customers from a list or database.
Introduce products or services and explain their benefits.
Identify customer needs and suggest appropriate products.
Achieving Sales Targets:
Meet or exceed daily, weekly, or monthly sales goals.
Track sales and follow up on leads to close deals.
Customer Interaction:
Build and maintain positive relationships with customers.
Handle customer questions, concerns, or complaints in a friendly and professional manner.
Data Management:
Keep accurate records of customer interactions, sales, and follow-ups.
Update customer information in the CRM (Customer Relationship Management) system.
Product Knowledge:
Stay updated on product features, promotions, and pricing.
Provide accurate information to customers and help them make informed decisions.
Team Collaboration:
Work with the sales team and share feedback to improve sales strategies.
Attend team meetings or training sessions to improve sales skills.
Skills and Qualifications:
Previous experience in sales or telesales is helpful but not always required.
Good communication skills, especially on the phone.
Strong persuasive abilities to close sales.
Ability to handle rejections and stay motivated.
Basic computer skills to use CRM systems and update records.
Positive attitude and a strong customer-focused approach.
Working Conditions:
Full-time or part-time role, usually working in an office or remotely.
Work hours may include evenings or weekends, depending on the company's needs.

Skills Required