Job Description

Roles and Responsibilities:
Client Communication and Assistance:
Responding to inbound calls and emails from potential or existing clients (PhD students, researchers, or universities) to provide information regarding PhD assistance services.
Offering guidance on the process of PhD assistance, such as topic selection, research methodology, data collection, thesis writing, or editing.
Resolving client queries, providing clarity on the steps involved, and helping them understand how the service can assist in their academic journey.
Information Handling:
Updating clients on the progress of their PhD-related tasks and maintaining a clear line of communication about deadlines, submission dates, and milestones.
Communicating information about various services (editing, proofreading, writing, data analysis, etc.) offered by the organization.
Providing Academic Support:
Directing clients to relevant resources or offering suggestions regarding academic research, structure, and writing techniques.
In some cases, guiding them through research tools, referencing styles (APA, MLA, etc.), and citation methods.
Follow-ups and Reminders:
Ensuring clients adhere to timelines and reminding them about important deadlines (for submitting drafts, final papers, or revisions).
Following up with clients to check their satisfaction with the service and gather feedback on improvements or issues that arose during the assistance process.
Problem Resolution:
Handling any issues or concerns raised by clients, such as delays, misunderstandings, or service quality concerns, ensuring that resolutions are offered quickly and efficiently.
Acting as the first point of contact for escalations and working with internal teams to address complex concerns.
Maintaining Client Records:
Updating and maintaining accurate client records, including service usage, progress, and communications.
Recording customer interactions, complaints, or feedback in the CRM system to ensure efficient follow-up and service quality.
Cross-functional Collaboration:
Collaborating with other teams (such as research experts, writers, or editors) to provide solutions and ensure the academic needs of clients are met.
Sharing client-specific information with the concerned team to provide tailored assistance for each student’s requirements.
Providing Guidance on Service Packages:
Explaining the different PhD assistance service packages available and helping clients choose the right package according to their needs and budget.
Quality Assurance:
Ensuring the information provided is accurate, up-to-date, and in alignment with academic best practices.
Offering a high level of service to clients, maintaining professionalism, and ensuring client satisfaction with the assistance received.
Sales and Lead Generation:
In some cases, Voice Process Executives may also be responsible for generating leads, promoting PhD assistance services to potential clients, and converting inquiries into sales.
Skills Required:
Strong Communication Skills: Ability to clearly articulate information, listen attentively, and explain complex academic topics in an easy-to-understand manner.
Customer Service Focus: A helpful and patient demeanor is essential when interacting with clients in need of academic assistance.
Knowledge of Academic Research: Familiarity with the PhD research process, academic writing, and referencing is beneficial.
Problem-Solving Skills: Being proactive and resourceful in resolving any issues or concerns raised by clients.
Organizational Skills: Managing client information, follow-ups, and maintaining an organized schedule to meet deadlines.

Skills Required