Job Description

Key Responsibilities:
Client Relationship Management:
Develop and maintain strong, long-lasting client relationships.
Act as the main point of contact for assigned clients, understanding their needs and objectives.
Conduct regular meetings and communication with clients to ensure satisfaction and address any concerns.
Client Onboarding:
Oversee the onboarding process for new clients, ensuring a smooth transition and setting clear expectations.
Collaborate with internal teams to ensure that client needs are understood and met effectively.
Account Management:
Monitor client accounts and performance metrics to ensure service delivery aligns with agreed-upon objectives.
Identify opportunities for upselling or cross-selling additional products and services to enhance client satisfaction.
Issue Resolution:
Address and resolve client issues or complaints promptly and professionally.
Work with relevant internal departments to facilitate solutions and ensure client concerns are resolved.
Reporting and Documentation:
Maintain accurate records of client interactions, transactions, and feedback.
Prepare and present regular reports on client account status, performance, and growth opportunities.
Strategic Planning:
Develop and implement client engagement strategies to increase client retention and satisfaction.
Gather and analyze client feedback to inform service improvements and strategic planning.
Collaboration:
Collaborate with sales, marketing, and product teams to align client expectations with company offerings.
Participate in internal meetings to provide insights on client needs and market trends.
 

Skills Required