Job Description

Job Title: Branch Administration Manager – Sales & Team Handling
Job Summary:
As a Branch Administration Manager, you will oversee the branch's daily operations, drive sales performance, and lead a high-performing team. Your role will involve managing administrative tasks, ensuring customer satisfaction, and achieving business targets while maintaining a productive and motivated work environment.
Key Responsibilities:
Branch Operations Management:
Oversee all branch administrative activities, ensuring compliance with company policies and procedures.
Monitor day-to-day operations, including inventory management, record-keeping, and operational efficiency.
Ensure adherence to regulatory and organizational standards.
Sales Leadership:
Set sales targets and develop strategies to achieve branch-specific objectives.
Analyze market trends and identify growth opportunities to expand the customer base.
Lead customer acquisition, retention, and cross-selling initiatives to maximize revenue.
Team Management:
Recruit, train, and mentor branch staff to enhance their skills and performance.
Conduct regular performance reviews and provide constructive feedback.
Foster a collaborative and motivated team environment to drive productivity.
Customer Relationship Management:
Build and maintain strong customer relationships to ensure satisfaction and loyalty.
Address and resolve customer issues promptly and professionally.
Develop customer-centric strategies to enhance the overall experience.
Reporting and Analysis:
Prepare and present regular reports on branch performance, sales metrics, and team achievements.
Analyze data to identify areas for improvement and implement corrective measures.
Monitor expenses and ensure cost-effective operations.
Key Skills and Competencies:
Strong leadership and team management skills.
Proven ability to meet and exceed sales targets.
Excellent interpersonal and communication skills.
Analytical mindset with attention to detail.
Proficient in MS Office and CRM tools.
Ability to handle multiple responsibilities and prioritize tasks effectively.

Skills Required