Job Description

:JOB DESCRIPTION: Color Consultant - Flagship StorePosition TitleColor Consultant - Flagship StoreReporting ToStore Manager, Experience CenterDotted Line Reporting ToSenior DesignerSub Function / FunctionExperience Center / Retailing / Customer ExperienceLocationMumbai, IndiaBrand BackgroundBirla Paints is coming up with Flagship stores to provide great experience to customers. It will be a physical representation of Sparklexe2x80x99s point of view on innovation: an invitation to explore and discover what it means to xe2x80x9cDo What You Canxe2x80x99txe2x80x9d through an immersive brand and product experience. Ultimately, to create and sustain Birla Paint loyal customers, the retail store will become a unique destination: a home to bespoke events, performances and exhibitions, as well as a hub for business, entrepreneurial and commercial flair. Above all, it will be a showcase of technological advancement & creativity and will enhance the personal and professional lives of its customers (Global Urbanites)We are looking for an individual who has knowledge of interior design, color schemes and will work in a team and cross functional Opus departments. He/she will ensure to work collaboratively within their team.Overall purpose of the role:As a Color Consultant, you will ensure success through inspirational actions and bringing the ethos of Opus connected innovation to life to our customers.You will need to ensure the best of color consultation and excellence through customer journey and delivery against Opus KPIs. You will need to enjoy the world of colors along with customer centricity, guiding and handling customers with different requirements for painting solutions and be able to work well under pressure and adapt to changes as the business evolves.You will need to deliver exceptional consumer color journey at the Experience center, where every customer feels inspired by the possibilities that Sparkle can bring and therefore create an unforgettable in-store experience.You must utilize your professional abilities and design knowledge to facilitate the color experience & coaching our products for every customer. Tailor your approach according to the customerxe2x80x99s proficiency level, ensuring that they fully comprehend the product's functionality, and you acknowledge that purchasing a new product can be beneficial for customers enhancing their design experience.Working collaboratively alongside the other teams and Opus departments, where required.You will look to bring out the best of customer centric experience with humility, maturity, and consistency in everything you do.This is Color Consultant position and will be based out of the Experience Center.Key Accountabilities:Delivering Exceptional Client understanding | Color Analysis & Palette creation | Collaboration |Educate the Customer | Problem solving & consultation | Portfolio management | Strategic Planning | Embrace ValuesDelivering Exceptional Client understanding:

Consistently generate a positive experience by treating all customers in a fair and consistent manner

• Ensure that the service is always exceptional and to the company expectations.

• Use the service observations and training tools available to develop skills.

Color Analysis & Palette:

• Use your expert eye to assess the existing elements of a space, such as lighting, architecture, and furnishings. Consider how different colors will interact and influence the overall ambience.

• Develop personalized color palettes that align with the client's preferences and enhance the desired mood of the space. This involves selecting paint colors, which match the requirement of the customer, like new or existing furniture, fabrics, finishes, and other design elements.

• To ensure efficient & smart color recommendations to customers with ideal painting system, basis customer requirement, along with new relevant products.

• Ensure all procedures are being followed correctly and in accordance with Opus brand standards.

Collaboration:

Work closely with visiting interior designers, architects, during their visits with customers involved in the project to ensure a cohesive and integrated design.Educate the Customer:

• Provide clients with information on color theory, explaining how different colors can influence emotions and perceptions. Offer guidance on maintenance and care of chosen materials.

Problem solving & consultation:

Provide color consultation as per product and as per customers budget, along with any solving any areas where improvisation is a possible solution related to any space.Portfolio management:

Manage the portfolio of customers, via Architects & Interior designers visiting the store repeatedly or providing business.Strategic Planning:

Identify potential customers, Architects and Interior designers and collaborate with them and otherteam members to grow the business.

Commerciality xe2x80x93 able to discuss new offers and launches.

Follow up with customers for the experience center visit.Embrace Values: Live the values of the company

Be Brave - be open minded to discover, learn and educate on products and customer experiences.

Hero People - Go the extra mile in creating and implementing ideas to enhance the Opus community.

Take Pride - Strongly upholding the Opus brand both on and off shift.

Better Together - Be caring and supportive with colleagues and customers.

Enjoy it - Arrive with a positive attitude each day, making team members and customers feel at ease.

Promptly address any issues in a timely and professional manner.

Follow company policies and procedures and escalate to senior management where required.Educational Qualifications & Key requirements6 months - 3 years of experience, preferably in Interior design or similar retail industry.The key requirements are:

An interior designer with basic knowledge of colors, paint, design, spaces and budget, and presentation skills, for one-on-one or group interactions.

A natural people-person, with exceptional communication skills along with regional language understanding, fluency in speaking will be a plus. Good geographical awareness is a plus.

A true advocate for the brand, can understand and define every customerxe2x80x99s specific needs and interests and encourage them to be excited about the potential the brandxe2x80x99s products can offer in their lives - embedding a tangible sense of loyalty in every interaction.

Previous experience in managing customers within a similar industry would be an advantage.

Thorough understanding of Opus paint product range or paint industry.

Good interpersonal, analytical skills and computer knowledge are requisites.

Open to learn and improve own performance and own your KPIxe2x80x99s.

To achieve targets along with end-to-end process with customer satisfaction.

Make commitments and decisions on relevant available information even under fast paced and changing conditions along with time management.

Being able to demonstrate honesty and willing to listen to peerxe2x80x99s views to ensure Opus creates a safe and inclusive environment for all.

Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business.

Willing to work in rotational shifts (10 am to 6 pm or 1pm to 9pm)

Aditya Birla Group