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Inviting applications for the role of Process Associate - Fraud Practitioner
Responsibilities for this role include, but are not limited to, investigating, and eliminating fraud risks emanating from Card and Account transactions, identifying potential ID thefts, processing claims, etc. This role requires logical thinking and problem-solving skills with common sense to approach investigations to mitigate fraud opportunities. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise. Responsibilities
Review system-generated triggers for potentially fraudulent activity on Cards and Accounts.
Perform verification of applications from new customers for potentially fraudulent activity.
Perform detailed research and investigation on alerts that are generated for potential Account Take Over / ID theft
Analyze/investigate banking transactional activities and consumer behavior
Perform a detailed research on the account and use available /internal resources to confirm your decision
Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure
The agent is expected to be up to date on the latest fraud modus operandi that is currently trending in the market
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
Consistently achieve/exceed quality standards for investigations
Participate in ad hoc projects/assignments as necessary
Qualifications we seek in you!
Minimum qualifications
Bachelor\xe2\x80\x99s Degree (Preferred)
Similar work experience at a financial institution
Candidate should have experience working on Fraud with a background in working Transaction Dispute in the debit and credit card industry
Adaptability to learn new processes, concepts, and skills and an eye for detail
Excellent English communication skills - written and verbal and an ability to compose a grammatically correct, concise, and accurate written response
Analytical & problem-solving skills
Keen attention to detail & risk identification
Basic knowledge of Banking Industry & Regulatory Environment
Ability to articulate research findings and detail them out as per need
Self-disciplined, diligent, proactive and detail-oriented
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Ability to maintain high levels of confidentiality and data security standards
Experience with Microsoft Office, including Outlook, Word, and Excel
Demonstrate flexibility to work overtime hours and overnight hours as per business requirement
Leaves \xe2\x80\x93 No leaves during training/ probation period (3 months) and public holidays
Preferred qualifications/Skills
Demonstrates sound decision making
Ability to work in a dynamic, fast-paced environment
Curious & inquisitive personality
Good attention to detail
Good Communication Skills - both written and verbal
Must be able to manage multiple tasks
Ability to work independently and in a group setting
Adaptable to change
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training. JobProcess Associate Primary LocationIndia-Jaipur ScheduleFull-time Education LevelBachelor\'s / Graduation / Equivalent Job PostingMar 6, 2024, 6:07:18 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time
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