Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Accounts Receivables - Senior Process Associate - English
In this role, you will be responsible for collections activities on delinquent/past due accounts, sending out invoices to brokers, follow up with broker/UW and other relevant people for the collection of the due amount.
Interact with policyholders, brokers or UW based on the requirement. Handle common mailbox and resolve customer queries. Cash applications based on the requirement.
Responsibilities

• Good understanding of Accounts Receivable function
• Review daily wire / lockbox report and provide Cash Application team with payment allocation details for application in Genius. Ensure cash is applied correctly.
• Review the assigned broker accounts and address all the open items with the respective brokerage staff via telephone and/or e-mail.
• Notify brokerage of delinquent balances via monthly broker statements and regularly follow-up on open balances throughout the month to ensure timely collection.
• Obtain supporting documentation from broker and/or underwriting to resolve open balances or balances recorded in the broker suspense ledgers.
• Provide commentary to Accounts Receivable Supervisor to update status on large, outstanding items for management reporting.
• Notify UW of any booking issues / discrepancies identified and ensure resolution in Genius (e.g. incorrect due dates entered, policy not booked but payment received, incorrect commission amount booked).
• Research and reconcile assigned third party administrator (TPA) accounts and address all open discrepancies. Coordinate with Program Operations Dept and Program Administrators to resolve any open balances.
• Timely and accurately address queries from internal and external customers
• Prepare check requisitions to facilitate return premiums or other credits due back to the broker if the credit cannot be netted against the next payment.
• Ensure accurate handling of credit balances in accordance with Unclaimed Property mentorship.
• Prepare mark-offs request form with supporting documentation for supervisor / manager review when accounts are deemed uncollectible or uneconomical to pursue.
• Balance the cancellation process, including sending out Notice of Cancellation (NOC) and coordinating with underwriting and brokers.
• Common email box management
• Assist the Accounts Receivable Supervisor with monthly and weekly ad hoc reporting activities

Qualifications we seek in you
Minimum qualifications

• Bachelor\xe2\x80\x99s degree- B.com
• Prior experience in Order to cash Collections, B2B Collections, Accounts Receivable, Cash application will be an advantage
• Excellent Interpersonal skills
• Good knowledge of MS office

Preferred qualifications

• Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment.
• Strong Analytical Skills
• Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
• Eye for detail and quick response time

What can we offer?

• Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
• Work in a multicultural environment;
• Various trainings (technical & soft skills);
• Development opportunities in a growing multinational company;

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact