Responsibilities:\xc2\xb7 Act as a liaison between shippers, branches, and other stakeholders to ensure smooth coordination of air freight and sea freight operations.\xc2\xb7 Provide excellent customer service by promptly resolving issues, and managing customer expectations.\xc2\xb7 Utilize knowledge of air freight and sea freight processes to assist customers with their shipping needs and provide relevant information and guidance.\xc2\xb7 Maintain accurate records and reports, including Daily Shipment Reports (DSR), to track shipments, monitor performance, and ensure compliance with company standards.\xc2\xb7 Demonstrate proficiency in email communication etiquettes to correspond effectively with clients, branches, and internal teams.\xc2\xb7 Handle nomination business efficiently, ensuring all requirements are met and deadlines are adhered to.\xc2\xb7 Collaborate with team members to optimize workflows, streamline processes, and improve overall customer satisfaction.Required Skills:\xc2\xb7 Excellent communication skills, both verbal and written.\xc2\xb7 Proficiency in air freight and sea freight operations.\xc2\xb7 Strong coordination abilities to manage interactions between shippers and branches effectively.\xc2\xb7 Experience in maintaining reports and DSR.\xc2\xb7 Professional email etiquette.\xc2\xb7 Knowledge of nomination business processes.\xc2\xb7 Preferred Qualifications:\xc2\xb7 Bachelor's degree or equivalent in a relevant field.\xc2\xb7 Previous experience in a customer service or coordination role within the freight forwarding industry.Job Types: Full-time, PermanentPay: \xe2\x82\xb930,000.00 - \xe2\x82\xb935,000.00 per monthBenefits:

• Leave encashment
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Pricing Export: 2 years (Required)
• Overseas Co-ordinator: 2 years (Required)
• Nomination: 1 year (Preferred)

Work Location: In person