Perform daily BAU of Billing Customers & ensure the Service requests are processed within SLA
Team handling and client co-ordination. Coach Team members, motivate and help in their development. Plan New Joiners/Internal Process Trainings & creation of SOPS.
Support the Leads/Managers in the preparing of Billing Handover, Daily, Monthly Performance, Productivity, Accuracy & Ad hoc reporting activities.
Drive Monthly operational review calls with Managers/Stakeholders showcasing on Team Hits, Challenges, Misses, Opportunities and Road Ahead
Ensure compliance/SOX Control to applicable policies, guidelines & regulations of the company
End to end accountability and ownership of Business deliverables.
Explore Process improvements/drive projects.
Drive Transformation and continuous improvement projects.
Requirement and Qualifications :
Minimum 10+ Years of Overall work experience in OTC
Bachelors/Masters degree in Finance and Accounting
Transition experience would be an added advantage
Experience in any ERP application
Fluent in communication (Both Written and verbal)
Should be flexible to work in any shift (including US Shift Time)
Must have good knowledge on stakeholder Management.