Otc Na (l&m Billing) Manager
Year Pune, Maharashtra, India
Job Description
:
- Perform daily BAU of Billing Customers & ensure the Service requests are processed within SLA
- Team handling and client co-ordination. Coach Team members, motivate and help in their development. Plan New Joiners/Internal Process Trainings & creation of SOPS.
- Support the Leads/Managers in the preparing of Billing Handover, Daily, Monthly Performance, Productivity, Accuracy & Ad hoc reporting activities.
- Drive Monthly operational review calls with Managers/Stakeholders showcasing on Team Hits, Challenges, Misses, Opportunities and Road Ahead
- Ensure compliance/SOX Control to applicable policies, guidelines & regulations of the company
- End to end accountability and ownership of Business deliverables.
- Explore Process improvements/drive projects.
- Drive Transformation and continuous improvement projects.
- Minimum 10+ Years of Overall work experience in OTC
- Bachelors/Masters degree in Finance and Accounting
- Transition experience would be an added advantage
- Experience in any ERP application
- Fluent in communication (Both Written and verbal)
- Should be flexible to work in any shift (including US Shift Time)
- Must have good knowledge on stakeholder Management.
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Job Detail
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Job IdJD3466310
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear