Otc Customer Service Lead

Year    Mumbai, Maharashtra, India

Job Description


Are You Ready to Make It Happen at Mondel z International Join our Mission to Lead the Future of Snacking. Make It Possible. You will support our order-to-cash (OTC) operations and/or the customer collaborationagenda for a given market or set of customers. Youwill offer improved value and service to the customer and increase supply chain efficiency while offering clearaccountability and transparency into customer performance through a single point of contact. How you will contribute You will: Drive effective cross-functional communication among stakeholders including sales, logisticsoperations, demand planning, product supply and external partners Achieve KPIs targets including customer service, invoice accuracy, overdues and deductionsthrough effective implementation of processes Development, coach,delegate and lead a team that can drive the business agenda and give them theopportunity to grow in the organization Focus on account or channel-specific initiatives in efficient replenishment and availabilitywhile driving the implementation of joint value-creation initiatives identified throughcustomer collaboration Deliver enhanced service by driving the implementation of customer supply chainimprovement initiatives and building deep relationships with the customer What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Experience in CS&L function, ideally with excellent knowledge of OTC management andprocesses, customer supply chain management Cross-functional experience (sales, CS&L controlling, demand planning, and logistics andwarehousing knowledge) SAP, information systems, process design, standard operating procedures Experience leading and developing a team Able to analyze data and derive insights into action with a focus on delivering to timelinesand KPIs Great interpersonal, teamwork and communication skills Able to influence, negotiate and apply commercial acumen Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as chocolates, and powdered beverages, and biscuits, and and candies get safely into our customers hands-and mouths Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 - the fourth time we\'ve received this award. Mondel z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Network Management Customer Service & Logistics

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Job Detail

  • Job Id
    JD3127655
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year