Job Description

Position Summary: The OTA Coordinator will oversee the Online Travel Agency (OTA) operations team, ensuring that all listings, rates, and strategies are optimised to achieve maximum revenue and booking efficiency. The role requires a dynamic leader with experience in team management, OTA platforms, and strategic planning in the hospitality sector. Key Responsibilities: ? Team Management:Lead, mentor, and motivate the OTA operations team to achieve targets and deliverables. ? Conduct regular team meetings to discuss progress, challenges, and strategies. ? Allocate tasks effectively and ensure timely completion of all operational duties. ? Provide training and development programs to keep the team updated on OTA trends and tools. ? Strategic Oversight:Develop and implement strategies to enhance visibility and performance across all OTA platforms. ? Monitor and optimise team workflows to improve efficiency and accuracy in property listings and pricing updates. ? Coordinate with the revenue management team to align OTA strategies with overall business goals. ? Performance Monitoring:Analyze team performance metrics, such as response times, booking volumes, and accuracy of updates. ? Prepare and present detailed performance reports to senior management. ? Identify areas for improvement and create actionable plans for team growth. ? OTA Platform Management:Ensure all property listings are accurate, visually appealing, and aligned with brand guidelines.Regularly audit OTA platforms for content consistency, pricing discrepancies, and policy compliance.Maintain strong relationships with OTA account managers to leverage promotional opportunities. ? Guest Relations & Issue Resolution:Oversee guest review management, ensuring timely responses to feedback and resolution of complaints.Provide guidance to the team in handling escalated issues with guests or OTAs. ? Cross-Department Collaboration:Work closely with marketing, sales, and operations teams to align OTA strategies with broader business initiatives.Support the integration of tools like channel managers and PMS with OTA platforms. Required Skills & Qualifications: Bachelor's degree in Hospitality, Business Administration, or a related field. 4+ years of experience in OTA management, with at least 1 year in a team leadership role. Proven experience managing OTA platforms and channel management tools. Strong leadership and team-building skills. Excellent problem-solving, analytical, and communication skills. Proficiency in Microsoft Office, data analysis tools, and property management systems. Ability to multitask and thrive in a fast-paced environment.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Experience:

• total work in Hotel OTA: 3 years (Required)
• Team Handling: 2 years (Required)

Work Location: In person