Job Description

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community -- and the world at large.

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Business analysts (BAs) are responsible for bridging the gap between IT and the business; gathering and shaping technical and functional requirements from program stakeholders (Business; IT; Transformation programs ...). They drive a comprehensive requirements management process through workshops with stakeholders; prioritization; fit-gap and dependencies analysis; user stories elaboration; estimations; implementation risk assessment. They define E2E telco solution meeting stakeholder requirements; with proper documentation and based on Telco standards (ODA/ ETOM/ SID). They provide Support in de SDLC to Development & QA teams. SKILLS LIST: - 5 Years + experience working as a Business Analyst in BSS in a Telco Operator - Experience working with BPMN tools (ARIS 10) - Experience working in full - Capacity to take the user requirements - Database model designs - High SQL knowledge - Prototyping and wireframing - Enough technical skills to understand the final solution - Creation of reports and dashboards - Good written and verbal communication skills - Team working using Agile frameworks - Good English level BUSINESS KNOWLEDGE: (GROUPS OF THIS KNOWLEDGES FOR EACH ANALYST) - Experience as Telco solutions analysis based on TMFORUM standards (ODA/ETOM/SID). - Telco Business process understanding in one or more following areas: Customer Engagement; Customer Care; Customer Sales; Customer Order Management; Service Order Management; Telecom Catalogs; Telecom Inventories (Product Inventory; Service Inventory; Resource Inventory); Risk Management; Number Portability - Knowledge in Telecom application architecture-Developer / Software Engineer-Seven to Ten Years;VBA Excel Business Analyst-Seven to Ten Years

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.