Job Description

Job description

: Online Reputation Management Specialist

Position : Online Reputation Management Specialist
Experience : Minimum 2 years
Location : Gurugram
Employment Type : Permanent

Overview :
We are seeking a skilled and experienced Online Reputation Management (ORM) Specialist with excellent English communication skills to join our team. The ideal candidate will have a strong understanding of digital platforms and be proficient in managing and improving our online presence.

Key Responsibilities :

• Monitoring Online Presence :
• Track and analyze online mentions, reviews, and feedback across platforms such as news articles, blogs, social media, and review websites.
• Prepare regular reports on brand perception and reputation trends.
• Responding to Feedback :
• Address customer inquiries, feedback, and concerns promptly and professionally.
• Manage both positive and negative reviews, ensuring the brand maintains a credible online presence.
• Content Creation and Promotion :
• Develop and publish engaging, positive content to promote the brand's values and services.
• Encourage and facilitate positive reviews from satisfied customers.
• Crisis Management :
• Handle negative publicity or crises with tact and strategic problem-solving.
• Work proactively to mitigate potential risks to the brand's online reputation.
• Reputation Enhancement Strategies :
• Implement effective strategies to boost the brand's online reputation.
• Collaborate with marketing and PR teams to align ORM strategies with broader brand objectives.

Required Skills and Qualifications :

• Minimum 2 years of experience in Online Reputation Management or a related field.
• Excellent written and verbal English communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using social media, review platforms, and monitoring tools.
• Creativity in generating positive content and strategies to improve brand perception.
• Ability to manage multiple tasks effectively and meet deadlines.

Preferred Skills :

• Familiarity with SEO principles and digital marketing strategies.
• Experience handling crisis communication.
• Knowledge of tools like Google Alerts, Hootsuite, or reputation monitoring software.

What We Offer :

• Competitive salary package.
• Opportunity to work with a dynamic team and contribute to meaningful projects.
• Professional growth and development opportunities.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person