Job Description

What\'s up We\'re Step1! We are the natural progression of a team steeped in the art of creative communications that thrived throughout the \'ascent of digital\'. Technological prowess along with its creative applications is at the heart of what we do. And what we do leaves a heartfelt impact on the millions of people we reach out to on a daily basis. Important Note* It\'s 4 days working 3 days off with 12 hrs rotational shift (Night and Day Both) : Handling Social Media Channels Queries via ORM (Online Response Management) tool Distinguishing relevant mentions (Complaints/Queries/Feedback) and responding to the customers accordingly across social media channels Reporting/Escalating mentions which need client intervention Handling various campaigns for the client, which includes making responses to the relevant comments on the campaign posts Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stakeholders Follow up on the escalated tickets for timely delivery of the responses to the same. Making weekly-activity files by exporting the data from the ORM tool and sharing the same Skill Set & Requirement: Needs to have an understanding of what ORM is and what ORM tools are Must have good communication skills. Good in Excel and PowerPoint What you should know about Step1: Quirky and insane people who get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We\'re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It\'s fun! Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, and work with big brands excites you, as it does us. We can\'t wait to meet you. P.S Send us your portfolio at [HIDDEN TEXT] always excited to meet some unicorn talent :)

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