Job Description

Job Summary:

Tejal Creation is looking for a detail-oriented and proactive

Order Processing and Return Management Executive

to handle order fulfillment, shipping coordination, and return/refund management. The ideal candidate should have experience in e-commerce operations and a strong understanding of logistics and customer service.

Key Responsibilities:Order Processing:

Process incoming orders from multiple sales channels (e.g., website, marketplaces, offline). Verify order details, check inventory availability, and ensure timely order dispatch. Coordinate with the warehouse team for accurate picking, packing, and shipping. Generate and manage invoices, shipping labels, and tracking information. Ensure proper documentation and record-keeping for all orders.

Return and Refund Management:

Handle return requests from customers across all platforms. Coordinate with the warehouse to inspect returned products and approve/refuse returns based on policy. Process refunds, replacements, or exchanges in a timely manner. Maintain proper records of returns and refunds for reconciliation. Work closely with customer service to resolve customer queries related to returns.

Logistics & Coordination:

Communicate with courier partners to ensure smooth pickup and delivery. Track shipments and address delivery issues or escalations. Negotiate with logistics partners to optimize shipping costs and timelines.

Reporting & Improvement:

Maintain daily and weekly reports on order fulfillment, returns, and refunds. Identify areas for improvement in order processing and return handling. Collaborate with other teams to streamline operations and enhance customer experience.

Required Skills & Qualifications:

Bachelor's degree in Business Administration, Supply Chain, or a related field preferred. 1-3 years of experience in order processing, logistics, or e-commerce operations. Strong knowledge of e-commerce platforms (Shopify, Amazon, Flipkart, etc.). Experience with inventory and order management software. Excellent communication and problem-solving skills. Attention to detail and ability to multitask in a fast-paced environment. Proficiency in MS Excel and Google Sheets.

What We Offer:

Competitive salary and growth opportunities. A dynamic and collaborative work environment. Hands-on experience in the e-commerce industry. Work with a growing and innovative fashion brand.
If you are an organized and customer-focused professional with experience in order processing and return management, we'd love to hear from you!

To Apply:

Send your resume to tejecom99@gmail.com with the subject line

"Order Processing and Return Executive - [Your Name]"

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Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?13,000.00 per month

Schedule:

Day shift
Work Location: In person

Expected Start Date: 01/03/2025