Job Description

Job Summary:

The Order Picker/Packer and Service Associate ensures accurate preparation and packaging of orders while delivering exceptional customer service. This role involves efficiently managing order fulfillment for dine-in, takeout, and delivery services while assisting in maintaining a smooth dining experience for all guests.

Key Responsibilities:Order Picking & Packing:

• Accurately pick items from the kitchen and storage areas according to order details.
• Ensure all items, including food, beverages, and condiments, are correctly packed, labeled, and ready for pickup or delivery.
• Verify orders for accuracy and quality standards before handoff.
• Monitor and maintain an organized packing station with sufficient supplies (e.g., containers, cutlery, napkins).

Guest Service:

• Greet customers and assist with inquiries related to takeout or delivery orders.
• Provide updates on order status and estimated preparation times.
• Assist dine-in guests with seating, menu guidance, and basic service support during peak hours.
• Handle minor guest concerns and escalate unresolved issues to the manager.

Coordination & Efficiency:

• Collaborate with the kitchen staff to ensure timely order preparation.
• Communicate effectively with delivery partners or drivers to facilitate smooth handoffs.
• Prioritize multiple orders efficiently during high-volume periods.

Cleanliness & Organization:

• Keep packing and service areas clean, sanitized, and organized.
• Ensure compliance with food safety and hygiene standards.

Stock Management:

• Monitor inventory levels of packaging supplies and inform the manager of replenishment needs.
• Assist in organizing storage areas for easy access to supplies and products.

Qualifications & Skills:

• High school diploma or equivalent; previous experience in food service or order fulfillment is a plus.
• Strong attention to detail to ensure order accuracy.
• Good organizational and time-management skills.
• Excellent communication and teamwork abilities.
• Basic understanding of food safety and hygiene practices.
• Ability to work efficiently under pressure in a fast-paced environment.

Physical Requirements:

• Ability to stand for extended periods and perform repetitive tasks.

Job Types: Full-time, Permanent

Pay: ?11,000.00 - ?13,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Yearly bonus

Application Question(s):

• are you fine with working from 10 am to 10:30 pm?

Experience:

• total work: 1 year (Required)

Location:

• Park Street, Kolkata, West Bengal (Required)

Work Location: In person