Job Description

Company Name: VARITE India Private LimitedAbout The Client:
A British multinational alcoholic beverage company, with its headquarters in London, England. It operates from 132 sites around the world. It is a major distributor of Scotch whisky and other spirits. Distilleries owned by Client produce 40% of all Scotch whisky with over 24 brands.About The Job:

• The Customer Service Advisor is the first point of contact for customers, incl EDI customers, IMC\xe2\x80\x99s, 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
• Responsible for delivering high-level customer service and ensuring on time, in full shipments.
• To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
• To contribute ideas, energy, enthusiasm and support to the continuous improvement of the \xe2\x80\x9eCash Cycle\xe2\x80\x9d process.
• To ensure that internal control procedures are strictly adhered to.
• Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
• Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc..)
• Client Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Client, and to ensure smooth transition of new EDI customers.

\xc2\xbfClient Capabilities:

• Excellent interpersonal and communication skills with stakeholders
• Deliver on promises
• Accuracy and attention to details
• Looking for and responding to feedback
• Good knowledge of customers and market specifics
• Generating ideas for issue resolution and service improvement
• Positive \xe2\x80\x98can do\xe2\x80\x99 attitude
• Taking ownership for resolution, escalates where necessary
• Ability to build great relationships with customers
• Understand and comply with controls in own area
• Good team player

Essential Job Functions:

• Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
• Handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
• Being responsible for proper communication between Client and customers
• Maximising customer satisfaction level and order entry accuracy

Qualifications:
Essential

• Fluent English
• Strong interpersonal and communication skills
• Strong MS Office knowledge
• Very strong customer service attitude

Desirable

• College or university Degree
• System skills (SAP knowledge)
• Having an overview of market and customer specifics

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitUnlock Rewards: Refer Candidates and Earn.
If you\'re not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you\'ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

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