Job Description

General Purpose:

• Accountable for E2E order to invoice activity with escalation management.

• Point of Contact (PoC) for Market Operation CSuM, F&C and BPO management (ROM, Logistics Coordinators)

• Review O2C KPI performance and take preventive steps.

• Drive continuous improvement projects.

• Collaborate proactively with stakeholders & provide required support to MO Units, CO, BGs & F&C

• Support E2E order to invoice process execution and manage stakeholders

• Front ending in customer interface & effectively manage BPO. Coordinate/be as an interface with KU in process issues.

• Coordinate/be as an interface with Knowledge Specialists, KUs and PMAs in process and technical issues.

• Interface all organizations interacting in the supply chain & Financial escalation topics linked to the Customer contract execution.

• Contributes to all logistics tasks in daily business/order execution, e.g., constraints solving and escalation management.

• Adherence to Order Management processes, tools and SOX compliance.

• Identify & support automation and industrialization, enabling implementation of digitalized delivery programs & innovative solutions, fitting Customer & Supply Chain requirements.

• Support/Guide/Train/Mentor OMC team members whenever required.

• Simple and Complex order management.

• Receive and validate customer purchase order process.
• Logistics service execution from handover to LC up to cash collection support.
• Single Point of Contact (POC) for all Delivery Operations (DO) Heads and Customer Supply Manager (CSuM) escalation for a given pool.

• Logistics service execution from logistics kickoff to handover to Logistics Coordinator and managing & monitoring logistics service execution up to final acceptance, including cash collection support.
• One primary Point of Contact (POC) for each focus Order Management (OM) pool :

• Standardized process implementation
• Workload balancing within OM Team and towards Wipro
• 1st Level escalation for CBT CSuMs and DO Heads
• To allocate, support and monitor; order execution and reporting on tasks requested from all DO Heads and CBT CSuMs in the market.

• Contributes to all logistics tasks in daily business/order execution, e.g. constraints solving and escalation management.
• Contributes towards the enhancement of overall quality of processes and guidelines.

Nokia