Job Description

Job description: Project Overview: The Enterprise Business Operations (Order To Cash)- Global Center Bangalore provides the order management- order processing administration, billing and collections function for Thomson Reuters. The Bangalore centers purpose is to work with other regional centers in Geneva, London, St. Louis, Costa Rica and Sydney to provide order management support for our customers. The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers. Essential Day-to-Day Responsibilities: The work may include any of the following depending on the region the role is responsible for. Manage the most complex and broad range of order types for select products this includes entering orders into specialist permissioning or electronic fullfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy. Accurately processes customer orders with increasing complexity and broader range of assigned customer groups. Act as a business expert to analyze and address inquiries for all orders and specialty order types including root cause analysis and solutions. Accountable for meeting and maintaining defined standards for quality and productivity for all transactions. Provide advance expertise in order processing solutions, including second tier support for entry level order processors. Proactively provides feedback on system and process challenges and/or opportunities. Contributes to timely communication of order processing system and/or process changes. Handles the most complex order types supporting Thomson Reuter\'s largest and highest revenue customers. Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business. Qualification/Experience: Graduate/post-graduate in related field such as commerce or accounting 2 - 3 years experience in Order management/Billing preferred Six Sigma training and/or experience is a plus Required Skills: Good data interpretation skills Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage Customer focused Ability to priortise and attention to detail High aptitude for learning Deadline oriented and ability to multi-task Should possess excellent communication - written and verbal and able to work as a team Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills Should be flexible working in night shifts At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Intrigued by a challenge as large and fascinating as the world itself Come join us. To learn more about what we offer, please visit careers.thomsonreuters.com. More information about Thomson Reuters can be found on thomsonreuters.com At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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