Job Description

Microsoft Business Operations serves as the central processing center for Microsoft, handling some of the most critical business functions across the company. We manage thousands of launches, millions of transactions, process billions of dollars in revenue, and protect the company from a multitude of risksxe2x80x94across all regions and all markets.OSC xe2x80x93 Operations Service Centre team support field and partner engagements, regional revenue processing, and the Deploy, Transact, Protect and Optimize phases of our operating model, process support, Customer Lifecycle operations and execution of Microsoft Incentive Operations.We are seeking an experienced and detail-oriented Order Management Manager to join our team. The successful candidate will be responsible for managing customer orders from start to finish, ensuring accuracy, timely processing, and exceptional customer service. This role plays a critical part in our commitment to delivering high-quality products/services to our customers.Microsoftxe2x80x99s mission is to empower every person and every organization on the planet to achieve more, and wexe2x80x99re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.Responsibilities:xc2xb7 Lead, manage, and mentor a team of order management professionals, fostering a collaborative and high-performance culture.xc2xb7 Oversee the end-to-end order management process, ensuring orders are processed accurately, efficiently, and in a timely manner.xc2xb7 Act as the primary point of contact for order-related escalations and customer inquiries, addressing any issues or concerns promptly.xc2xb7 Develop and implement strategies to streamline order processes, reduce errors, and increase operational efficiency.xc2xb7 Work closely with cross-functional teams including sales, customer service, logistics, and finance to ensure seamless order fulfillment and resolution of issues.xc2xb7 Monitor and analyze order data and key performance indicators (KPIs) to identify trends and areas for improvement.xc2xb7 Work with global stakeholders to ensure that commitments are met & that overall Service Delivery Performance is continually enhanced, meeting or exceeding the customer expectations. The measure of success is achievement of SLA performances agreedxc2xb7 Staff Satisfaction - Manage, coach and motivate the staff in order to bring the best out of the people assigned to the customer.xc2xb7 Measure and improve Delivery performances through regular reports and dashboardsxc2xb7 Manage the first level escalationsxc2xb7 MANAGER should have the knowledge of Project Orders, Metered Billing, BSA, ability to read through contracts, Quotes, PO, Month ends, Quarter close activities.xc2xb7 Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies to enhance the order management process.xc2xb7 Finally, MANAGER should maintain effective operational contact with all parties involved in delivering any aspects of OM so that the customerxe2x80x99s confidence increases in regards of the data/work and Own the end-to-end service delivery processesxc2xb7 Willingness to work in shift timings of 5:30 PM to 2:30 AM ISTQualifications:Required Qualifications:

• Bachelorxe2x80x99s degree of Commerce, Business Admin or related AND experience in order management, customer service, or a related field OR equivalent experience.
• Proficiency in order management software - Oracle R12.

Preferred Qualifications:

• Demonstrated practical knowledge of the Microsoft Office Suite.
• 4+ years people management experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Microsoft