The Global Center OFS team\'s purpose is to work on orders/activities raised by the OMS teams in Global Center and the regional centers for fulfillment. The OFS Team also performs key compliance functions for the order fulfillment, maintains product administration and constantly strives to improve the way that we manage the external and internal order process to help improve our service to customers, to consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines. To mail, speak and interact with functions (Customer Service, Order Administration, Sales, segments, cross functional teams, regional partners) to expedite the resolution. To consistently meet average productivity targets on transactions on a daily basis To handle simple and complex requests, products, systems and accounts with advanced knowledge of process and systems. To display strong process and system knowledge to independently resolve difficult requests and escalations. Analyze data and reports related to transactions. Troubleshoot and resolve queries and issues. Display proficiency and knowledge to manage complex requests and build better understanding of business, upstream and downstream processes.
The work may include any of the following depending on the region the role is responsible for.
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