Job Description

### Job Information


Date Opened


14/11/2024 Job Type


Full time Industry


E-commerce Work Experience


1-3 years City


Gurgaon Province


Haryana Country


India Postal Code


122001 ###


• Order Confirmation: Contact customers to confirm orders and provide essential information regarding order status, estimated delivery times, and other pertinent details.
• Customer Support: Respond to customer queries related to orders, including but not limited to product availability, delivery updates, payment options, and returns. Ensure prompt and accurate resolution of inquiries.
• Non-Delivery Report (NDR) Management: Track and manage non-delivery cases by coordinating with logistics and customers to resolve any delivery issues. Document and escalate cases as needed.
• Feedback Collection: Gather customer feedback to understand their experience, identify potential issues, and report these to the management team for continuous improvement.
• Order Status Updates: Regularly update customers on their order status, from confirmation through to delivery, using appropriate communication channels such as phone, email, or chat.
• Documentation and Reporting: Maintain accurate records of customer interactions, order confirmations, and NDR reports. Prepare periodic reports for review by the operations team.

### Requirements

• Customer Service Excellence: Ability to communicate clearly, empathetically, and professionally with customers to address their queries and provide information.
• Problem-Solving Skills: Ability to assess issues in the order process, especially with non-deliveries, and coordinate with various teams to resolve them efficiently.
• Data Entry and Reporting: Experience in maintaining organized records and preparing reports; proficiency in using customer relationship management (CRM) tools or order management software is preferred.
• Attention to Detail: Strong attention to detail in order confirmation and NDR management to prevent errors and enhance customer satisfaction.
• Communication Skills: Excellent verbal and written communication skills to handle customer inquiries and provide timely updates.
• Time Management: Strong organizational skills and ability to prioritize tasks in a fast-paced e-commerce environment.

### Benefits

• Flexible working hours
• 5 Days working culture
• Health Insurance Benefits
• Tenure Recognition and Awards
• Leave Benefits as per Milestones
• Performance Linked Growth Opportunities
• Out of Term Appraisals