Job Description

:As a Senior Software Engineer, you will be the technical interface to customers for resolution of problems related to the use of Oracle HCM products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer Fusion HCM product issues.Job duties are varied and complex applying independent judgment. May have project lead role. 10+ years experience with Human Capital Management (HCM) Core products or 10+ years experience with HCM Applications products and have a technical degree i.e., BS / BE / BTech Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of HCM Applications at a functional and technical level (preferably Oracle).Career Level - IC3Responsibilities:

• Provide a delightful customer experience with every customer contact, ensuring the professional handling of every issue
• Provide telephone and email support to internal and external customers
• Perform efficient incident management while maintaining metric quotas
• Understand and assess customer-reported issues to determine prioritization
• Serve as an internal knowledge resource for other members of the HCM team
• Apply knowledge of technologies to make solution recommendations
• Analyze and validate issues transferred to R&D and offer suggestions on fixes as needed
• Act as a liaison between customers, R&D, Production, Consultants, and QA, etc.
• Manage and ensure documentation of assigned incidents, including internal and external communications
• Learn, understand, maintain and contribute to internal support processes
• Analyze, develop, and improve internal processes
• Maintain strong alignment to Service Level Agreements
• Participate in special projects, as assigned

Life at Oracle and Equal Opportunity:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That\'s why we\'re committed to creating a workforce where all individuals can do their best work. It\'s when everyone\'s voice is heard and valued that we\'re inspired to go beyond what\'s been done before.
Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
https://www.oracle.com/corporate/careers/diversity-inclusion/About Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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