Job Description

The OpportunityHuron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.Join our team as the expert you are now and create your future.Position Summary At Huron, were redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our clients challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great worktogether.Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.QualificationsSubject Matter Expertise: The primary responsibility of the future manager is to provide level 2 and level 3 expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 2 of the following areas: HR core, Payroll (US and Canada), Benefits, Fast Formulas and other Oracle HR SuiteTeam Leadership: Manage and coach a team of managed services professionals, providing coaching, guidance, and performance feedback. Foster a collaborative and high-performing team culture, promoting professional development and continuous improvement.Service Delivery Management: Ensure adherence to SLAs, quality standards and contractual obligations. Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues.Provide advisory services to our clients in terms of new features and best practices.Service Improvement Initiatives: Continuously assess and improve the efficiency and effectiveness of managed services delivery processes. Identify opportunities for automation, standardization, and process optimization to enhance service delivery quality, reduce costs, and drive customer satisfaction.Performance Reporting and Analysis: Prepare and present regular performance reports to clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement. Analyze data trends to derive actionable insights and develop strategies to address service gaps and enhance the client experience.Vendor Management: Manage relationships with external vendors and partners involved in the delivery of managed services. Collaborate on service improvements, resolve vendor-related issues, and ensure compliance with contractual agreements.Client Relationship Management: In collaboration with the Customer Success Managers, develop and maintain strong relationships with clients, acting as a trusted advisor and subject matter expert. Understand client needs, proactively identify opportunities to enhance services, and collaborate with clients to align service delivery with their business objectives.Deep understanding of the administration and maintenance of Oracle HR Cloud system with minimum 10 years of experience.Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders.Bachelor's degree in business administration, information technology, or a related field (or equivalent experience).Proven experience in managing a team in a managed services or IT services environment.Deep understanding of managed services concepts, service level agreements, and ITIL frameworks.ITIL or other relevant certifications are a plus.The Managed Services Manager plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organization's managed services department. This role requires strong leadership skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.Posting Category GeneralistOpportunity Type RegularCountry India

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