Job Description

The OpportunityHuron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.Join our team as the expert you are now and create your future.Position Summary At Huron, were redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our clients challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great worktogether.Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.QualificationsAssist in the day-to-day operations of managed services, ensuring timely resolution of client issues.Provide support to the Oracle HCM managed services team, including troubleshooting and problem resolution.Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.Monitor service performance metrics and assist in implementing strategies for continuous improvement.Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.Stay up-to-date with the latest Oracle HCM updates and industry trends to provide informed support to clients.Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.Prepare and present regular reports on service performance and client satisfaction to senior team members.Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas: HR Core, Payroll (US and Canada), Benefits, Fast Formulas and Other modules in Oracle HR suiteBachelors degree in Information Technology, Business Administration, or a related field.Minimum of 4 years of experience in Oracle HCM services or similar roles.Good knowledge of Oracle HCM modules and functionalities, with at least one certification (level 2 support).Strong problem-solving and analytical skills.Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment.Strong organizational and time management skills.Customer-focused mindset with a commitment to delivering high-quality service.Knowledge of ITIL or other service management frameworks.Posting Category GeneralistOpportunity Type RegularCountry India

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