Job Description

Design, develop, troubleshoot and Position Overview:

Position is for a Techno-functional Support Professional, preferably with some implementation background in Oracle Cloud HCM/Financial/SCM Applications.


Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.



Education & Experience:

BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.


5+ years relevant working experience



##Functional/Technical Knowledge & Skills:

Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities:


We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L2 or L3 level support; and/or having equivalent knowledge.



We expect candidate to have:


1. Strong business processes knowledge and concepts.


2. Implementation/Support experience on either of the area -


a) ERP - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA or


b) HCM - Core HR, Benefits, Absence, T&L, Payroll, Compensation, Talent Management or


c) SCM - Inventory, OM, Procurement


Candidate must have hands on experience minimum in any of the 5 modules on the above pillars.


3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.


4. Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Payment Integration and Personalization.


5. Strong problem solving skills.


6. Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.


7. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.


8. Good team player so you leverage each other's strengths. We will be engaged in collaboration with peers within/across the teams often.


9. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.


10. High flexibility so you remain agile in a fast changing business and organizational environment.


11. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.



# Personal Attributes:

1. Self-driven and result oriented


2. Strong problem solving/analytical skills


3. Strong customer support and relation skills


4. Effective communication (verbal and written)


5. Focus on relationships (internal and external)


6. Strong willingness to learn new things and share them with others


7. Influencing/negotiating


8. Teammate


9. Customer focused


10. Confident and decisive


11. Values Expertise (maintaining professional expertise in own discipline)


12. Enthusiasm


13. Flexibility


14. Organizational skills


15. Values and enjoys coaching/knowledge transfer ability


16. Values and enjoys teaching technical courses



Note:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.


Career Level - IC3



As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.