Job Description

Roles and Responsibilities :

As a L2 resource of the Run team, he/she will :

Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

Plan, prepare and execute Change technical tasks in the ITSM queues

Respond to and resolve alerts from the monitoring management system

Provision server/cluster build and hardening according to the security standards

Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environment

Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management tools

Plan, prepare and execute servers OS patching and reboot

Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements

Perform basic to intermediate root cause analysis in Incident and Problem tasks

Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)

Plan, prepare, execute and support Data Center maintenance activities

Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises

Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc

Respond to and own L1/L2 escalations

Engage in taskforce resolution squad in priority incident management / crisis management cases

Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management

Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

Engage in Service Improvement review and actions plan

Job Types: Full-time, Permanent

Pay: ?1,500,000.00 - ?3,000,000.00 per year

Benefits:

• Provident Fund
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Experience:

• total work: 7 years (Required)

Work Location: In person