Job Description

M2

Operations Management:

• Market knowledge of Payment Products and applicable regulatory guidelines.
• Product knowledge of NEFT, RTGS, Internal Transfers, IMPS
• Processing of offline files through Different systems
• Understanding accounting entries for NEFT, RTGS, Internal Transfers, IMPS
• Understanding of settlement process and reconciliation
• End to end control checks during processing
• Efficiently and diligently doing recon of Pool accounts
• Publishing recon and other daily MIS to Senior Management
• Liaising with IT, BSG teams for system issues
• Ensures that all transactions are processed as per agreed SLA and approved procedures and guidelines.
• Activities to be done as per the process defined maker checker to be followed and no exception to be taken.
• Ensures effective customer service through timely delivery and efficient escalation management.
• Following all set process and deviations if any are having requisite approvals.

Technical competencies in banking applications Eg: Payment Products, Finacle, MS - Office

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Dashboards, Performance monitoring and MIS:

• Logical & Methodical in executing transactions
• Meticulous eye in processing of transactions.
• Analysing and reporting on volumes, on application, processes.
• Publishing of Dashboard and MIS to top management

Weekly/ fortnightly/ monthly reporting are done on time.

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Professional Entrepreneurship:

• Good communication skills
• Strong interpersonal skills
• Quick learner, ability to adapt & multi task.
• Capacity to understand systems quickly