Job Description

We are currently hiring for a highly qualified Operations Support Executive.DUTIES AND RESPONSIBILITIES:-Inventory Management & Stock Control:

• Assist in tracking and managing inventory levels of raw materials (diamonds, precious metals, and gemstones) and finished jewellery products.
• Coordinate regular stock takes and reconciliation of inventory, ensuring accuracy between physical stock and system records.
• Collaborate with the procurement team to ensure timely replenishment of materials and supplies.
• Monitor inventory movement, highlighting discrepancies or potential stock shortages.

Order Processing & Coordination: * Support the processing of customer orders, ensuring the smooth flow from order receipt to fulfillment.

• Coordinate with the production and retail teams to ensure customer orders are manufactured and delivered on time.
• Track and update the status of orders, including custom jewellery pieces, ensuring high levels of customer satisfaction.
• Prepare and manage the necessary paperwork for order dispatch and ensure it aligns with customer and regulatory requirements.

Vendor & Supplier Coordination: * Communicate with suppliers and vendors to ensure the timely and accurate delivery of raw materials and finished goods.

• Ensure compliance with quality standards and timelines set by the company.
• Assist in managing vendor relationships, supporting negotiations and maintaining strong partnerships.
• Maintain up-to-date records of supplier agreements, contracts, and delivery schedules.

Production & Manufacturing Support: * Provide operational support to the manufacturing team, assisting with workflow coordination and ensuring production schedules are adhered to.

• Assist in troubleshooting any operational bottlenecks and supporting process improvements.
• Liaise with the quality control team to ensure products meet required standards before distribution.
• Maintain and track production schedules, ensuring all products are created and delivered in line with deadlines.

Customer Service & Communication: * Act as a liaison between the operations team and customers to ensure timely responses to queries regarding order status, delivery times, or product availability.

• Support the customer service team in resolving operational issues such as delivery delays or product discrepancies.
• Ensure clear communication with customers regarding any operational issues affecting their orders.

Documentation & Reporting: * Maintain accurate records of all operational processes, including orders, stock movements, production reports, and supplier communication.

• Prepare regular reports for senior management on stock levels, order statuses, and operational performance.
• Assist in the creation of SOPs (Standard Operating Procedures) for operational activities to ensure efficiency and consistency.

Compliance & Health & Safety: * Ensure that all operations comply with legal and regulatory standards, including those related to the jewellery industry (e.g., gem certification, hallmarking).

• Monitor health and safety standards in the operational environment and assist in ensuring compliance with workplace safety regulations.

Process Improvement & Efficiency: * Continuously monitor and identify opportunities to improve operational efficiency and reduce costs within the supply chain and production processes.

• Collaborate with the operations team to implement new systems, tools, or processes that streamline operations and improve productivity.

KNOWLEDGE & SKILLS:-Strong organizational and multitasking abilities.

• Detail-oriented with a focus on accuracy in inventory and order management.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively with internal teams and external partners.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and experience with ERP systems or inventory management software.
• Familiarity with industry-specific software or tools related to jewellery manufacturing or inventory management.
• Knowledge of diamond grading and certification processes is a plus.
• Experience in a customer-facing role within the luxury or jewellery sector.
• A bachelors degree in Business Administration, Supply Chain Management, Operations, or a related field is preferred.
• 2-3 years of experience in operations ideally within the jewelry or luxury goods industries.
• Familiarity with the diamond and precious stone trade, as well as jewellery manufacturing processes, is highly desirable.
• This position is based in Office.
• The role may require occasional travel.

Sperton