Job Description

JD for Operations:

Job Purpose: The Operations Officer is responsible for overseeing day-to-day operational activities within the NBFC, ensuring efficient processes and compliance with regulatory standards.

Key Responsibilities:

• Process Management:
• Monitor and manage operational processes to ensure smooth and efficient functioning of the NBFC's activities.
• Implement and improve operational policies and procedures to optimize workflow and enhance productivity.
• Customer Service and Support:
• Resolve operational issues raised by customers or internal stakeholders in a timely and effective manner.
• Coordinate with other departments to address customer inquiries, requests, and concerns related to operations.
• Compliance and Risk Management:
• Ensure compliance with NBFC regulations, policies, and procedures in all operational activities.
• Identify and mitigate operational risks through proactive monitoring and adherence to risk management protocols.
• Documentation and Reporting:
• Maintain accurate records of operational transactions, activities, and documentation in accordance with regulatory requirements.
• Prepare regular reports on operational performance, trends, and metrics for management review.
• Team Collaboration:
• Collaborate with cross-functional teams, including Finance, Compliance, and IT, to streamline operations and achieve organizational goals.
• Provide training and support to staff on operational processes, policies, and systems as needed.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field. (Advanced degree preferred)
• years of experience in operations management or a similar role within the financial services industry, preferably in an NBFC environment.
• Strong understanding of operational processes, regulatory frameworks, and risk management practices.
• Excellent organizational and multitasking skills with the ability to prioritize tasks and manage time effectively.
• Proficiency in MS Office Suite and experience with operational software and systems.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Effective communication skills with the ability to interact professionally with internal stakeholders and external partners.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Experience:

• Operations: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person