Job Title:
Operations Manager - Retail Assets Operations

Function / Department:
Operations- Retail, Wholesale & Treasury

Job Purpose:
This role entails responsibility for management of all collections activities related to Retail Assets products. The role bearer is primarily accountable for Field collections and Collection payment updating in the system. This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization\'s overall profitability and health.

Roles & Responsibilities:
Responsible for field collections for all Retail Asset products

Ensure accurate and timely reconciliation and payment update in the system

Oversee the entire closure process from prepayment to matured for all Retail Asset products

Spearhead settlements and AHFS (Asset Hold for Sale) closures unit to mitigate delinquencies for the bank

Lead cancellation and refund processes for all Retail Asset products pan India

Manage additional disbursals and trans disbursals to the customers for the bank

Lead part payment and reprising including MCLR, BPLR and ROI revision

Ensure smooth on boarding of payment partners

Ensure the processes and policies are compliant and streamlined within the Regulatory guidelines

Strategize and create roadmap for re-engineering business processes to improve customer service, enhance controls and to drive cost effectiveness and accuracy

Monitor critical success metrics by maintaining dashboards

Ensure adherence to internal compliance and regulatory reporting to the ORM team

Recommend quality initiatives across central operations team for optimization of processes in order to improve TAT and increase operational efficiency

Educational Qualifications:
Graduation: Any Graduation

Post-graduation: Any Post-graduation

Experience:
5- 10 years of relevant experience.