Job Description

JD OPERATIONS MANAGER:

Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.

Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.

The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:

- Taking Care of the Mudhouse project.

- ?Ensuring 100% guest satisfaction.

? Fully responsible for all aspects of all departments.

? Support and work with all Head of Departments in all aspects of

running this hotel.

? Ensure the premises are in operative condition as per the

category of the unit to receive & serve the guests.

? Overlook Front office and Food & beverage operation on daily

basis .

? Conduct regular operations team meetings with all the HOD daily

/ weekly to discuss routine operational matters, sales targets,

GSTS feedback action taken for service recovery, and any staff

issues. Minutes of the meeting are to be sent to

GM/Management.

? Ensure SOP implementation in all departments and check the

same during routine operational checks. Consultant /GM guidance

is to be taken wherever required.

? Monitor the purchase/indent / requestions of each department,

the accounts receivable (collection from debtors) and the

accounts payable (payable to the vendors/suppliers, etc).

? Closely working with head of department ,inspecting the stores

(F & B / Kitchen / Housekeeping / Security) to check the stock in

hand (quality, par stock levels, expiry, etc) with the F & B

Manager and chef.

? Dealing with Suppliers / Vendors for quality products involving

the Purchase Manager and providing performance assessment of vendors every quarter to HO

Purchase.

? Inspecting all departments for SOP implementation.

? Inspecting all arrival rooms and guest areas for their upkeep and

maintenance.

? Inspecting all departments with their respective Managers for

cleanliness, ambience, service readiness, staff grooming &

hospitality culture.

? Monitor the co-ordination between all departments for smooth & efficient operations.

? Assessing and reviewing customer satisfaction and service

recovery process.

? Meet all dept. heads to review & train the staff to upkeep the

human capital.

? Identifying staff learning needs and assisting with development

? Providing timely and constructive feedback to all direct reports

as and when required either formally or informally.

? Conduct weekly / Daily meetings with Head of department for

day to day operation and plan of action.

? Monitor and maintain operation & overhead costs to maintain

maximum revenue for the organization.

? Be available on call 24 hours a day to resolve any urgent

problems or emergencies.

? Responsible for the overall management of the operation of the

hotel.

? Responsible to adopt long working hours and break shifts as and

when required in operation.

? Any other duties assigned.

REPORTS TO: General Manager / Management

PREREQUISITES:

Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.

EDUCATION:

A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor's degree and/or diploma in hotel or another related field.

Computer Knowledge, MS Office. Experience in Property Management

Software and Revenue Management Systems is desired.

EXPERIENCE:

Minimum 7+ years' work experience in a 4 to 5 Star Hotel as a

Deputy Manager, Asst. Operations Manager or Hotel Manager.

Food and accommodation will be taken care of.

Job Type: Full-time

Pay: ?85,000.00 - ?95,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person