Job Description

Role/Job Title: Operations Manager-Digital Lending (Consumer Loan)



Function/ Department: Retail Assets - Business Banking



Job Purpose:

The role holder has the responsibility to manage operations for the entire gambit of Retail Asset products offered by the bank. The role holder is expected to assist in making policy and strategic decisions, as well as the development and implementation of operational policies and procedures. It includes assisting our Human Resources team with recruiting, when necessary, and help promote bank's culture that encourages morale and performance.



Roles & Responsibilities:

The individual should have excellent communications skills and should be able to drive meetings / discussions with multiple stakeholders in the bank and convert into conclusive actionable.



The role involves building sustainable governance model within and outside the bank to ensure the payout / receivable process is operating seamlessly.



This requires one to ensure all payouts / receivables are tracked, along with valid agreements including agreed commercials and calculations.



The individual needs to liaise with Central Ops team on regular intervals to ensure payouts / receivable process are carried out appropriately, he / she will be responsible to upload the relevant invoices and documents in the i-pay for seamless payments and follow-up for recoveries.



The candidate also needs to work on automating these payouts / receivables and needs to build effective engagement between business teams and central ops team.



Periodic publishing of Dashboard's and reports providing an overview to the SMT, which includes status across payouts and receivables along with validity of agreements /commercials highlighting challenges / exceptions if any.



Needs to be well versed in preparing SOP's to streamline processes.



Additionally, the individual will also be responsible for managing recon exceptions highlighted across all partners. Also, conducting comprehensive RCA's which and identify process / journey gaps and accordingly driving the same to implementation and closure with partnership / product teams.



Handling of Internal audit and RBI audit queries related to partners payout/receivables and reconciliation processes.



Managing of off-role resources payroll process and tracking of their attendance & leaves.



The candidate needs to have good knowledge on excel and PowerPoint.



Education Qualification:

Graduation: Any



Post-graduation



:



MBA, PGDM



Experience



:



5+ years of relevant experience