Job Description

Department: Member Operations (IN) Who are Tide: At Tide, we\'re on a mission to save businesses time and money. We\'re the leading provider of UK SME business accounts and one of the fastest-growing FinTech\'s in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. Tide is about doing what you love. We\'re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. About You: As an Operations Manager, you\'ll be working closely with our Transaction monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace. You will be responsible for a number of Tide\'s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues, and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payment and more! You will report directly to the Lead Ongoing Monitoring and have full ownership and management of all Transaction Monitoring workstream headcount and workload forecasts. You will work closely with Tide\'s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. Some of the things you\'ll be doing: Owning and managing all Transaction Monitoring workstream forecasts Owning and defining Tide\'s SLAs within such workstreams and strategy for meeting these. Reporting the success and efficiency of each workstream to senior stakeholders Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes Analysis of large data sets in order to identify improvements within Financial Crime processes You\'ll be a great fit if you: You are an engineer with 5+ years of experience or engineer+ MBA with 2 years\' experience (Mandatory) You are competent with using SQL and Excel You are an effective communicator with solid reporting skills to technical and non-technical team members You have managed the success of multiple work-streams previously You have experience working with complex Financial Crime processes You have a great analytical mind and attention to detail You can thrive as a generalist and wear many different hats concurrently You have a curious nature and an impeccable attention to detail You have worked in finance, consulting, technology or a regulated organisation You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting You are customer-focused and a team player What you\'ll get in return: Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you\'ll get: Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities Stock Options Tidean Ways of Working At Tide, we\'re Member First and Data Driven, but above all, we\'re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team. Tide is a place for everyone At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it\'s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone\'s voice is heard. #LI-AP1 #LI-Hybrid

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