Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Operations Manager

Account Management - Work Dynamics (India)



What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.



Site operations Management

Ensure 24/7 site operations for city.

Manage Soft Services, M&E, Transport, and any other services as per SLA

Prepare business reports to help the client for decision making

Manage audits, data, analysis etc for continuous improvement

Ensure smooth transition of workspaces based on Business requirements

Recommend continuous quality improvement practices and implement Industry Best Practice operations

Support other city functions on any BCP

24/7 reachability in case of any emergency support

Should be capable to manage city during the absence of facility manager

Report Management

Plan and maintain repository for all data / information

Prepare business reports to help the client for decision making

Suggest / Recommend changes or inputs required to enhance / optimize process

Ensure routine update of database for future reference

Prepare and present MMR, QBRs accordingly



Manpower Management

Ensure sufficient manpower as per contract

Attendance manual and application management

Manage the morale of the team members

Treat team members equally and give equal opportunities

Appraisal management

Data Management

Store and restore all data as required by client

Share required data for audits within stipulated period

Maintain data as per data retention polity



Vendor Management

Maintain professional rapport with all sub vendors

Conduct KPI and record MOM on their performance on monthly basis

Ensure a property risk management program including audits is implemented and maintained

Any incidents to be recorded and shared with CAPA reports



Consumable stock Management

Ensure Minimum Order Quantity is maintained

Ensure sufficient stock for routine operations are maintained

Ensure procurement on monthly / adhoc basis

Ensure business continuity

Client visit / Leadership visit

Ensure to procure required materials

Ensure to arrange venue based on the requirement

Ensure food & beverages are taken care of

Ensure liason with Landlord, helpdesk for smooth entry

Training and Development

Ensure to complete mandatory trainings for self as per organization requirement and appraisal

Ensure down team to complete mandatory trainings for self as per organization requirement and appraisal

Preserve training records and materials for future reference



Budget and billing management

Track the budget monthly and ensure process the invoices as per agreed terms

Follow up with vendor for timely submission of invoices

Process the invoices after due diligence

Track the invoices till payment and collate NDC for all vendors on quarterly basis



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.