Job Description

: IBA AM Offshore L7Employing Entity: Mrald (Mphasiss dedicated UK Insurance operational services delivery vehicle)Job Summary Team lead will have primary responsibility to deliver the services associated within the scope of agreementYears of experience needed 5-10+ Insurance Broking ExperienceTechnical / Non-Technical Skills:Principal Accountabilities:1. Operational Excellence Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting Ensure all required parameters for achievement of Service Levels are complied Ensure implementation of quality check in place and maintain quality throughout delivery Ensure Maximum productivity and cross utilisation of resources Manage Escalations and client interactions as and when required Responsible for training and knowledge transfer within the business function2. SLA Management Ensure all required parameters for achievement of Service Levels are complied with Provide inputs with to the quality and training teams on various aspects to improve productivity3. Employee Engagement Set standards for people excellence and create strategies for development of people and process knowledgeRelationships1. Subordinates Day to day interaction with team members to review and provide guidance on exceptions Weekly interactions with line management to review BAU2. OthersWithin the company: Collaborate with operation managers to identify improvement opportunities and manage escalations Participate and proactively contribute to new project related initiatives Onboarding new staff (systems, credentials etc) Managing attrition Separation of staff (Surrender laptops, mobiles, devices, offboarding on systems,) Monitoring training Managing transport roster Team engagementOutside the company: IB: markets and underwriters, intermediaries like Xchanging.3. Clients and the consumer servicesPerson Specifications: Education: Essential: Graduate/Post Graduate Training: Desirable: Leadership Skills Development Experience:Essential: Credit Control & Aged Debt Management Cash Allocation Payment Requisition Rendering Statements Account ReconciliationDesirable: PPW & PPC Bureau (Xchanging) & Non-Bureau Processing Client Money Calculation & Reporting Regulatory Compliance: CASS 5 Rules KPI Reporting and MonitoringKnowledge: Essential: fundamentals of operations management, Insurance Broker Accounting Desirable: Premium ProcessingSkills and Abilities:Essential: Exceptional communication skills Attention to detail Analytical and Problem-Solving Skills Planning and Organizing Resource Management Leadership Qualities and Effective Team management team Ability to mentor and motivate othersCertifications Needed: ACII/CII/ London Market certifications would be an added advantageAbout MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Backxe2x84xa2 Transformation approach. Front2Backxe2x84xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps xe2x80x98shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : Insurance PRIMARY SKILL : Insurance-Underwriting , Speciality Insurance PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis