Roles & Responsibilities: Managing / maintaining Process of order processing \xe2\x80\x93 from order received on portal to packaging & dispatch on time Ensuring regular audits & corrective actions wherever required \xe2\x80\x93 For the SOP followed To communicate with customers for orders, query and complain through online marketplace\xe2\x80\x99s communicating channels. Track returns management on all channels including raising claims & maintaining the total value as fixed ; working on SPF , seller grievance and getting money retrieved on various portals Working towards return reduction Working closely with our logistics and delivery partners to ensure customers\xe2\x80\x99 orders are picked up in given pickup slot Requisites / Prerequisites: Graduate from Delhi University is preferred Excellent oral and written communication skills in English are a MUST. Job Types: Full-time, Regular / Permanent Salary: 913,712.35 - 930,647.77 per month Benefits:
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