Operations Manager

Year Mumbai, Maharashtra, India

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Manager - Operations - IND Business - Mumbai

college degree in Business Management/Administration or equivalent combination of education and directly related experience
4 or more years of directly related experience, including 2 or more years of supervisory experience.
Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
International Voice Experience Is Mandate & inbound exp required
Shall operate in IND shift timings, and would be required to stretch as and when required
Manager level into Retail e-commerce Domain for IND contact center would be added advantage
Appropriate communication and escalation of client issues to multiple levels of site and Operations management
Client strategies to meet client/corporate goals and objectives
Should be aware of the various Operations and Client Metrics.
Should exhibit People Management Skills.

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