Job Description

An Operations Manager for a retail store chain has specific responsibilities tailored to the retail environment. Here's a detailed job description for such a position:

Job Title:

Operations Manager - Retail Store Chain

Reports to:

Regional Manager / Director of Operations

Job Overview:

The Operations Manager for a retail store chain is responsible for overseeing the day-to-day operations across multiple store locations. This role ensures that stores operate efficiently, meet sales targets, maintain high levels of customer satisfaction, and comply with company policies and procedures.

Key Responsibilities:

1. Store Operations:

- Oversee the daily operations of multiple retail stores within the chain.

- Ensure all stores adhere to company standards and procedures.

- Implement and manage operational plans and initiatives.

2. Sales and Performance Management:

- Monitor store performance and sales targets, providing guidance and support to store managers.

- Analyze sales data to identify trends and opportunities for improvement.

- Develop strategies to maximize sales and profitability.

3. Team Leadership:

- Manage and support store managers and their teams.

- Provide training and development opportunities to ensure staff are knowledgeable and motivated.

- Conduct performance reviews and manage personnel issues.

4. Inventory and Merchandising:

- Oversee inventory management, ensuring optimal stock levels and minimal shrinkage.

- Coordinate merchandising efforts to maintain attractive and effective store layouts.

- Ensure consistency in product presentation and pricing across all stores.

5. Customer Service:

- Ensure a high level of customer service is maintained across all stores.

- Address and resolve customer complaints and issues promptly.

- Implement customer feedback to improve service quality.

6. Financial Management:

- Prepare and manage budgets for each store, monitoring financial performance.

- Implement cost-saving measures and improve operational efficiency.

- Ensure compliance with financial regulations and standards.

7. Compliance and Safety:

- Ensure all stores comply with company policies, procedures, and regulatory requirements.

- Develop and implement health and safety procedures to ensure a safe shopping environment.

- Conduct regular audits and inspections to maintain compliance.

8. Marketing and Promotions:

- Coordinate with the marketing team to implement promotional activities and campaigns.

- Ensure promotional materials and signage are appropriately displayed in stores.

- Track the effectiveness of marketing initiatives and provide feedback for improvement.

9. Reporting:

- Prepare regular reports on store performance, operational issues, and customer feedback.

- Provide insights and recommendations to upper management based on data analysis.

- Maintain accurate records and documentation.

Qualifications:

- Bachelor's degree in Business Administration, Retail Management, or a related field.

- Proven experience as an Operations Manager or similar role in the retail industry.

- Strong knowledge of retail operations, sales, and inventory management.

- Excellent communication and leadership skills.

- Outstanding organizational and time management skills.

- Ability to multitask and manage multiple stores simultaneously.

- Proficient in MS Office and retail management software (e.g., POS systems).

Key Competencies:

- Leadership

- Decision-Making

- Problem-Solving

- Analytical Skills

- Team Management

- Financial Acumen

- Customer Focus

- Attention to Detail

This job description can be customized to fit the specific needs and context of your retail store chain.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Work Location: In person