Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for managing the strategic direction, build and deployment of human resources system and technology initiatives for the HR Systems and Technology Platform. Ensures the planning and execution of Plan of Record (POR) activities to improve/enhance our employee journeys. This includes but not limited to ensuring projects are within budget and meets the business requirements/commitments. May manage a team of professional employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Could assist in development and meeting of departmental budget. Core Responsibilities . Work with vendors and technology teams to install, configure and maintain the Legal system landscape including interfaces, ensuring high availability, optimal performance and overall data security and integrity. This is a hands-on role. . Work closely with the Legal Operations Team, regional Technology teams and the Group ERP Team, to ensure an \'always on\' experience for our internal customers, and a high satisfaction rate for customer service across our business. . Team Management o Responsible for day-to-day team management of CIEC staff members o Managing team workloads and task distribution . Operation Management: o Monitor and implement changes to the Legal platforms, environments, and interfaces, ensuring it is simple, cost effective and operationally efficient, whilst supporting our business\' needs. o Perform regular housekeeping and system administration tasks, for optimal system performance and availability, including reviewing updates, patching, support packages and notes. Manage the overall resilience roadmap for all platforms, ensuring that they are addressed in advance. o Ensure all platform components and processes are properly documented for onward use, in a knowledge management system. Ensure Sky\'s configuration management database is accurate. o Lead annual Disaster Recovery tests as per the defined system criticality rating. Work with the business and architecture, to review and optimise this process. o Ensure user roles and authorisation setup and maintenance is in place and delivered efficiently. Seek opportunities to streamline and simplify. o Ensure Platform and Environment stability is in place and monitored. . Cyber and compliance: o Proactively manage all risks and findings, ensuring no yearend deficiencies o Provide auditing and monitoring reports to maintain adherence to ITCG, CGA and SOX compliance. o Work with functional teams to ensure no gaps in our controls and processes. . Vendor Management o Close Vendor relationship management required, reviewing SLA adherence and challenging performance where required. Look for improvements where possible. o Be a champion for Sky, work with vendor to influence roadmap and resolve defects. o Work with Procurement to manage current and future licensing needs and cost efficiencies. Assess opportunities for pan-Comcast vendor relationships. . Incident Management: o Lead and own incidents through to resolution, being the focal point of contact across the Group Legal Technology team, and all stakeholders. o Ensure appropriate monitoring and alerts are in place. o Ensure alerts are swiftly investigated and addressed, and that all incidents are resolved according to the business criticality of the platform, and incident priority rating. o Provide 24x7 Operational support for the business. . Group model: o Work closely with your counterparts across Sky group, together with Comcast & NBCU, to find opportunities for alignment, enhancements and efficiencies. . Future thinking: o Explore opportunities to improve the platform and/or methodologies, working with the Solution Architect to provide a robust business case. Employees at all levels are expected to: . Must have ITIL certification or equivalent and 5 years+ experience. . Must have experience managing SAAS platforms. . Must have experience managing people. . Able to evidence the ability to self-learn. . Able to build strong and effective relationships. . Interested in current and future technology opportunities to improve our operational efficiency. . Comfortable working in a fast-paced dynamic environment, with a focus on trusted people relationships and results. . Comfortable doing things differently at times, being able to adjust and change approach when required. Desirable . Experience managing Legal or Compliance platforms. o E.g. Document management systems, E-billing, Matter Management, E-Discovery . Experience in professional services such as Law, Finance, Consultancy. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor\'s Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\'s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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