Job Description

DESCRIPTION Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we\'re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking CRM for our last mile stations. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you\'ll always focus on are the safety, quality, customer experience, and productivity of your department. . Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. . Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. . Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. . Proactively identify and lead process improvement initiatives and Lean tools SUPERVISORY RESPONSIBILITIES: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speed innovation has made us the global company that we are today. ADDITIONAL JOB ELEMENTS: . Regular bending, lifting, stretching and reaching both below the waist and above the head . Walking in the stations and around area with great frequency facilities are over a quarter mile in length . Continual standing and/or walking . Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned . Able to access all areas of building (ascending and descending, stairs, gangways safely and without limitation) SKILLS REQUIRED: . Direct management experience for employees and their performance . Experience with performance metrics and process improvement (how, when, who) . Candidates must be flexible to work weekends and/or overnight shifts regularly 1. Ability to work in operations majorly governed by 3p network with a flexible schedule/shift/work area, including weekends, nights and/or holidays 2. Ability to plan, execute and manage deliverables within budgetary, resource and scheduling requirements against defined project milestones and deadlines. 3. Work effectively across internal and external orgs. Do stakeholder engagement and requirements gathering 4. Actively seeking the voice of your customers to improve levels of service. 5. Assist with the roll out of new tools, processes 6. Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials. 7. Own weekly, monthly and quarterly business review related reporting and documentation 8. Automate manual processes and reduce inefficiencies wherever applicable BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor\'s degree, or 2+ years of Amazon (blue badge/FTE) experience PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience

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