Job Description

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Job Title- Operations Lead, AVP

Location- Jaipur

Role Description

The Operations Lead is typically responsible for the supervision and oversight of a team and/or of workflow and functions. The Lead may perform regular business activities but in the main has responsibilities for people management, workflow, training and performance of controls. This would include to a large degree oversight of performance to Key Performance, Risk Indicators and Service level agreements. They have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge and good practice. They lead and foster the team dynamic, often providing resource strategy input and focus on process and performance efficiency. They are responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team. The Operations Lead proactively identifies, escalates and takes steps to substantially mitigate risk issues within and outside of direct main business area and is also responsible for building, fostering and managing relationships with relevant stakeholders (internal and/or external) and in particular around the more time critical, complex or regulated tasks.

What we\xe2\x80\x99ll offer you

As part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Analyzes business systems and functions; assists in identifying clients requirement and provides appropriate documentation for processes.
• Manage SLA\xe2\x80\x99s as per agreed Service specifications.
• Ensure workforce management, shift planning and maintain required workforce in office and work from home mode to effectively manage Business Operations and SLA\xe2\x80\x99s
• Should work and contribute in production environment (Processing/4 Eye check or Quality check)
• Ensure defects are under check and agreed level of accuracies are being met by all processes. Ensure root cause analysis and continuous improvement plan is shared and discussed with team
• Incumbent should strive to gain end to end knowledge of domain he/she
• Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
• Maintain attrition in team in line with organization\xe2\x80\x99s attrition targets
• Stake holder management (Internal/External)
• Coordinate with projects/Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption. Highlight any deviation to planned project milestones parameters.
• Ensure all process documents are updated and necessary maintenance cycle is adhered
• Ensure compliance under all audit\xe2\x80\x99s ( Internal/External) parameters/guidelines
• Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules.
• Incumbent should be able to analyze, responds and resolves issues and assists in re-evaluating priorities.
• Trains and evaluates employees to enhance their performance & development. Addresses performance issues and makes recommendations for personnel actions.
• Prepare monthly/weekly reports as per regulatory and governance requirements with onshore partners.
• Ensures timely and transparent reporting of SLAs and other business related topics to respective stakeholders including senior management.

Your skills and experience

Basic Qualifications

• Bachelor\'s degree or equivalent combination of education and experience. Bachelor\'s degree in Commerce is preferred.
• Master\xe2\x80\x99 degree in Commerce or business administration from reputed institute would be an added advantage.
• German Language certification from premier Institute ( Preferred)
• 10+ years of overall experience
• 4-5 years of leadership experience
• Experience working with International clients preferably with Banking captive or 3rd party organizations.
• Experience in working with application delivery, management structures and reporting procedures

Other Qualifications

• Presentation skills
• Analytical and business process development skills
• Communication skills
• Excellent command on MS Office skills particularly MS Excel and Power point.
• Human relations skills to select, develop, mentor, discipline and reward employees
• Ability to define specific solutions within an abstract environment
• Ability to develop and apply business and management consulting applications and services

AVP should have 4-5 years\xe2\x80\x99 experience in people management & performance management. Good command on German language with certification from premier institute.

Additional requirements

• Flexible to business travel
• Flexible to relocate to DB India work locations as per business needs

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives.

Deutsche Bank